What is Needed from You
You will electronically provide all wording for each piece of stationery that is to be ordered. This also includes the wording for the response cards. (Please remember to include the response date and any menu choices that will need to be made by your guests in advance.)
Please note that spelling and grammatical elements of the text are your sole responsibility. We are NOT responsible for grammatical or spelling errors in any phase of the design process.
You must continue to communicate with Serein Invites until the project is completed and paid for. If you must warrant a “pause” for any reason, you must inform Serein Invites of the situation. If projects are on a continued pause without communication, it will be determined by Serein Invites that the project has been terminated and an invoice with all fees incurred will be sent. If any payments have been made up to this point, they will be non-refundable.
Design Process Details
Via phone, e-mail, skype, oovoo, or in person, we meet up and chat about what your vision is for your event, what exactly you would like to have done, what all your options are and when you need to have your invitations.
After we’ve had our meeting and discussed all the details about your event. The agreement and estimate is drawn up that outlines your “in hand date”, colors, theme/vision, and the terms and conditions of us working together.
If the agreement is accepted it is signed, and returned. At this time a 50% deposit is due for all orders.
Based on the consultation and the details given, a design is created for your event stationery. You will receive two (2) different proofs of event suites via PDF. You may choose your favorite of the two with revisions (if necessary). You may make up to three (3) rounds of revisions free of charge and with each revision you will receive a new PDF. Any revisions made after the second round of revisions, a $35 fee will be charged per revision. This charge will be reflected on your final invoice.
Please make sure to proof read and check for any style changes or spelling and grammatical errors. Serein Invites is NOT responsible for any typos or errors once the design has been approved for print. Please note that the colors seen on the computer screen may vary from the colors of the actual inks. (This is why a consultation in person is most preferred)
Once a proof is approved for print, a final proof is sent via e-mail in PDF format. We must receive a written “approval” in the form of a signature (electronic or live) before a file will be sent to the press. (An email stating that the design is approved is also acceptable)
At this time the final payment of the remaining 50% is now due before your artwork will go to press. If payment is not received within 10 business days Serein Invites will determine that this project has been canceled and an invoice with all fees incurred will be sent. All payments made up to this point will become non-refundable.
* Please Note all proofs must be approved within 72 Hours. Any delay in proof approval effects the proposed time line of project completion.
Hard Copy Proofs/ Original Files
Hard Copy Proofs are only available for Flat printed event suites and incur an additional $35 charge. With a hard copy proof, you will receive one of each piece of stationery that is included with this order. If the order includes embellishments, the final payment is required before the proof can be assembled. Hard copy proofs are not available for letterpress, engraved, or foil stamped orders.
The native files (AI, INDD, PSD,EPS) will not be sent unless purchased for an additional $75. Serein Invites reserves the rights entailed as being Graphic Designers. These derivative rights mean that each design is owned by Serein Invites and is not to be altered in any way other than with our permission.
Serein Invites accepts checks, money orders, and credit card payments through a secure PayPal transaction. Please inform us of how you would like to pay so that we can give you the necessary instruction for payment submissions. There is a fee of $40 for any returned checks. Any payments made with a personal check that is returned must be paid with a money order or credit card thereafter.
The turn-around time for letterpress, engraved, and foil stamped invitations is 4 to 6 weeks. The turn-around time for flat printed invitations is 2 to 3 weeks. These times are approximate and may vary depending on the assembly required and details for each order.
In the event that you need a faster turn around time than normal, a rush fee will be added to the final invoice. The amount will vary depending on the project details. Rush orders are available for flat printed event suites only. The rush fee is $50 per 30 invitations.
All orders are shipped Via USPS priority mail. Once an order has been shipped, the client is provided the tracking number. If you would like your order shipped via any other freight carrier, you must provide the necessary funds associated with that carrier. USPS shipping fee is included in your total estimate. If the suites are shipped to a third party, Serein Invites incurs no liability for losses during transit, or delay.
Every event suite and invitation is custom designed and unique to each client. A lot of time, work, thought, and care goes into creating each piece of beautiful stationery. Due to this, Serein Invites does not issue refunds on any custom work OR materials purchased to complete a project with the exception of the 48 hour initial deposit period. If Serein Invites is only printing your design, the refund will be 50% of the print fee, the costs incurred for materials purchased for the project are non-refundable.
If a cancellation is made within 48 hours of an agreement being signed, the client may receive a full refund of the deposit paid. After that 48 hour period, all paid funds are non refundable. If a design proof is rejected, a new one will be designed at an additional cost of $75. Once a proof is approved for press, the final payment is due within 10 business days of the approval date. If the final payment is not made within 10 business days of the approval, the project will be determined canceled and all fees that have been paid to this point will be non refundable.
Prices & Fees
The design fee for each custom order start at $150 per suite and can be adjusted depending on the complexity of the suite and the design. Assembly fees start at $.50 per invitation for any design that requires hand assembly and will be adjusted depending on the amount of work dedicated to completing the suite.